Towards a Professional and Citizen-centred Civil Service in Mongolia



Project start date:

February 2018

Estimated end date:

December 2021

Focus area:

  • democratic governance
  • Project office:

    UNDP in Mongolia

    Implementing partner:

    Civil Service Council

    Full project information  

    Funding Support by

    Donor name

  • United Nations Development Pro
  • The Department Of Foreign Affa
  • Amount contributed


    Delivery in previous fiscal year

    2018 $169,504


    The transition experience of Mongolia has shown that establishment of a formal legal framework is insufficient for creation of professional and depoliticized civil service. Rewarding supporters with civil service posts is widely practiced across all parties and across central, subnational and local levels of the government. It undermines stability and continuity as well as capacity development efforts in the civil service. There is consensus across the political spectrum in Mongolia that this issue needs to be addressed on an urgent basis. The project will support the implementation of the civil service reform priorities towards creating a stable, impartial, professional and citizen centred civil service and their implementation through capacity-building. The first output of the project will facilitate consensus building on reform priorities through analytical research on stability and staff turnover, accountability mechanisms for beaching the Civil Service Law, and gender parity in the civil service. This will be complemented by capacity building activities towards professionalization of the civil service, including induction courses for different posts, online mandatory courses, curriculum reform of the government training institution, reform of the civil service entry examination and support to women leaders in the civil service. The project will support the implementation of the gender quotas for administrative posts in the civil service set by the Gender Equality Law by introducing stronger enforcement mechanisms. It will also develop leadership capacities and networking among of female leaders in the civil service. In the context of increasing demand for engaging citizens in government affairs, the project will pioneer initiatives to engage citizens’ experiences, give voice to citizens on their experiences with public services, and provide inputs to improve the quality of public services and competencies of civil servants.

    Output 1: Strengthened legal and policy framework for a professional civil service

    Output 2. Improved professional capacities for civil servants

    Output 3: Enhanced gender equality in public administration

    Output 4. Citizen-centred monitoring of public administration performance

    Related documents

    Project document

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